INDIANAPOLIS, INDIANA, February 15, 2022 – Traditions Management, one of the Midwest's leading, privately owned providers of independent living, assisted living and memory care is proud to announce that they are the recipient of Pinnacle Quality Insight's 2022 Customer Experience AwardTM.
Overall, thirteen (13) Traditions communities scored in the top 15% of senior living providers nationwide and qualified for the Best in Class distinction in one or more of the following categories: Activities, Cleanliness, Dignity and Respect, Dining Service, Move-in Process, Quality of Food, Would Recommend to Others, Safety and Security, Transportation, and Variety of Food/Menu Choices.
Andy Wade, COO and President of Traditions Management commended the winners. "To be Best in Class in senior healthcare services is a remarkable achievement, especially in light of the challenges that came with the pandemic. We are honored to serve in this role and feel profound responsibility to maximize the quality of life for each and every resident."
Over the course of 2020, a sampling of Traditions' customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Traditions in specific categories.
Each month, Traditions has gathered its real-time survey results to gain a better understanding of resident and family needs and to make improvements when necessary.
By qualifying for the Pinnacle Customer Experience AwardTM, Traditions has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect resident and family members' experiences.
Community winners are as follows:
Traditions at Brookside
Traditions of Columbus
Traditions at Hunter Station
Traditions at North Willow
Traditions at Reagan Park
Traditions at Solana
Traditions at Beavercreek
Traditions at Camargo
Traditions at Beaumont
Ashton Grove Senior Living
The Bristol Senior Living
Middleton Senior Living
Oakwood Senior Living
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 26 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.
About Traditions Management
Traditions Management is one of the Midwest's leading, privately owned providers of Independent Living, Assisted Living and Memory Care. Traditions currently owns and operates 24 senior living communities throughout the midwest and northeast, and continues to grow sustainably by practicing its Core Values of care with dignity, important versus necessary actions, socialization, choices and service. For more information, please visit www.traditionsmgmt.net.